Refunds

The short version

Write to hello@brassdeck.com within 14 days of a payment and you get that payment back. No form, and you do not have to explain yourself.

Cancelling

You can cancel at any time. Your paid features stay on until the end of the period you have already paid for, and nothing renews after that. Cancelling does not delete anything: your cards, your steps and your history stay exactly where they are, and stay readable.

If you go back to the free plan holding more than it allows, nothing is deleted and nothing is frozen. Everything you have written stays exactly as it was and stays editable. The only thing you cannot do is add more until you are back under the limit or subscribe again.

After 14 days

Monthly payments are not refunded once the 14 days have passed, because the most you can lose is one month and you can cancel before the next one.

Annual payments are different, and treated as such. If something goes wrong months into a year you have already paid for, write to us. A refund for the part of the year you have not used is the normal answer.

If the service is at fault

The 14 days do not apply when the fault is ours. If Brassdeck was unavailable for a meaningful stretch, or lost something you had written, ask for your money back and you will get it.

How the payment reaches us

Payments are handled by a payment provider acting as the seller of record, so your card statement may show their name rather than ours, and a refund is returned by them to the card that paid. Brassdeck never sees or stores your card details.