← Brassdeck

Contact

One address, read by a person.

Email

hello@brassdeck.com

Support, billing, bug reports, and anything about your data all go to the same place. Expect a reply within two working days. Brassdeck is run by one person, so that is a genuine estimate rather than a service guarantee.

Who you are writing to

That is the registered address of the company. It is a mail-handling address rather than an office, so please write by email rather than sending anything you need read quickly.

If you got an email from us you did not ask for

On 18 and 19 September a script abused the sign-up form here to send a small number of unwanted emails carrying an advert, from our address. We are sorry. It was stopped the same day and the form now asks for more than an address before anything is sent.

Nothing of yours was read, stored or shared: the form only ever had an email address typed into it by somebody who was not you, and every account it made has been deleted. There is nothing you need to do, and nobody here will write to you about it again.

Reporting something urgent

If you have found a security problem, write to the same address with "security" in the subject and it gets looked at first. Please give us a chance to fix it before telling anyone else.